Personal information provided by customers
When customers provide necessary information, Ayden One will use that information to meet customer requests, or Ayden One may contact customers via email, text messages, or phone to introduce new products and services, and new promotional programs from Ayden One. At the same time, providing information to Ayden One also means that customers have clearly understood and agreed to the collection and use of the aforementioned personal information for certain purposes of the Ayden One system.
The information provided by customers will be stored in Ayden One's database, which means customers fully agree and consent that the personal information provided to Ayden One will be stored on the system.
If customers register to use Ayden One's products and services or send feedback, Ayden One may contact customers to request additional information necessary to process or complete the customer's request, and this personal information will be kept secure. Ayden One will not provide this information to a third party without the customer's permission, except where required by current law.
Ayden One is committed to protecting customers' personal information and will not buy or sell customers' personal information to other companies for any purpose.
Use of personal information
Ayden One may use customers' personal information in the following specific cases:
- Confirming payments and supporting services
- Notifying customers of service renewals
- Introducing Ayden One's new products and services
- Announcing promotional programs or providing other information via e-mail. If they do not wish to receive e-mails, customers can opt out at any time by contacting Ayden One through the support system
- Survey programs to improve service quality
Information via e-mail
When registering for a service, the e-mail address provided by the customer will be used as a tool to exchange information with the customer. Therefore, customers need to make sure that the e-mail address they provide is useful to them throughout the duration of using the service.
Ayden One may send confidential information via e-mail or receive customer support requests. In case the customer no longer uses the provided e-mail, the customer must notify Ayden One of this change.
To protect customers' personal information, Ayden One may temporarily suspend receiving requests via the provided e-mail if fraudulent or unusual information is detected until Ayden One can contact the customer for confirmation.
Adjusting collected information
Ayden One will proactively or at the customer's request supplement and adjust inaccurate, incomplete, or outdated personal information data while the customer is still associated with Ayden One's activities.
Links outside of Ayden One's website
Ayden One's website may contain links to other websites placed for the purpose of introduction or supplementing related information for customer reference. Ayden One is not responsible for the content or actions of any other websites.
Securing customer information
Because there are always risks associated with providing personal data (whether provided directly, via phone, via the internet, or through other technical means) and no technical system is absolutely safe or immune to all "hackers" and "tampers" (unauthorized intruders browsing for information), Ayden One always strives to implement appropriate security measures tailored to the characteristics of the information to prevent and minimize potential risks when customers use the Ayden One system.
For the purpose of securing and protecting information integrity, and ensuring the smooth operation of the network system, Ayden One will store customers' personal and payment information in a secure, encrypted format, and only authorized staff of Ayden One will have access to this information.
Ayden One will not provide customers' personal information to anyone, except:
- Requests from law enforcement agencies or competent regulatory authorities
- Third parties representing Ayden One to perform payment services, with a commitment to protecting customers' personal information
Note: This privacy policy is not intended to create a contract or legal rights for any third-party partner. Ayden One may change, amend, supplement, or replace the content of the privacy policy at any time to comply with the regulations of the law of the Socialist Republic of Vietnam. All changes take effect upon being published on the website ayden.one.