Terms of Service

Ayden One guarantees to provide services as committed in the "Service Quality Commitment" and to properly implement the "Privacy Policy" published on Ayden One's official website.

Ayden One is not responsible for cases where customers violate the forms of unacceptable use specified in section 3 of these terms.

Ayden One has no obligation to monitor or control user activities and disclaims any responsibility for users' abuse or misuse of Ayden One's network system.

• Strictly comply with the Constitution and laws of the Socialist Republic of Vietnam.
• Customers must bear full responsibility for violating the forms of unacceptable use in section 3 of these terms.
• Customers must provide complete and accurate contact information, including: full name, address, email, and phone number. When necessary (according to legal regulations depending on the type of service), customers must provide relevant documents as requested by Ayden One (a copy of an ID card or other official documents).
• When transferring or supplementing management rights or ownership of a customer account or product and service packages currently in use, the customer must ensure contact information is fully and accurately updated in Ayden One's management system.
• Customers must keep identification information, passwords, and other confidential information related to the account secure. Immediately notify Ayden One upon discovering unauthorized access or security breaches, including the loss, theft, or disclosure of passwords and other security information.
• Customers are responsible for ensuring the security of their service access devices, including the use of personal security software such as antivirus software and firewalls.
• Customers are responsible for maintaining and preserving data on the server.
• Customers using the service must commit to truthfully reflecting the quality of Ayden One's products and services across all media, websites, forums, etc., and all feedback must be accompanied by authentic evidence. Ayden One reserves the right to unilaterally terminate the contract if feedback content is found to be unauthentic, aggressive, or defamatory, negatively affecting the provider's reputation.

Server and network-related violations

• Storing materials, disseminating information, or using or storing harmful programs such as viruses, worms, and trojans on Ayden One's server systems.
• Using services provided by Ayden One to attack, gain unauthorized access to, control, or intercept data of other users' or providers' websites or servers.
• Interfering with or altering control systems, resource monitoring, and log files in a way that affects Ayden One's operational management processes.
• Using source code that overloads the system or excessively consumes resources beyond the limits of the service package.
• Sending emails in any form intended to disrupt or spam, including programs sending emails exceeding the prescribed limit (100 emails/hour).

Content violations

Customers are not allowed to store or disseminate information or materials that violate the laws of the Socialist Republic of Vietnam and international regulations applied in Vietnam, including:

• Propaganda and reactionary criticism
• Instructions on using military equipment
• Using uncensored offensive language, violating Vietnamese traditional moral and cultural norms
• Pornographic content or promotion of depraved lifestyles
• Violation of patents, trademarks, design rights, copyrights, or any intellectual property rights or rights of any individual
• Illegal, threatening, or deceptive data, or other prohibited forms
• Data constituting or encouraging criminal acts
• Disclosure of trade secrets, or personal, confidential, or proprietary information of others

Security violations

Customers are not permitted to perform illegal, abusive, or irresponsible acts, including:

• Accessing, using data, systems, or networks without authorization, including probing, scanning, or testing the vulnerabilities of network systems, breaching security and authentication measures without the consent of the network system owner (including customers accessing the web and customers using products and services at Ayden One)
• Monitoring data or traffic on any network or system without the permission of the owner of that system or network
• Using an Internet account or computer without the owner's authorization, such as password scanning, phishing to obtain passwords, password cracking, scanning security vulnerabilities, or login ports
• Any falsification of TCP/IP or any email header part in an email

Payment

Customers are responsible for paying all incurred fees in full and on time when using Ayden One's services. We will contact customers at the following times:

• When the system issues an invoice (notified via email)
• When the invoice expires and the service is suspended (7 days after invoice issuance) (notified via phone)
• When resources in the account are permanently deleted (15 days after invoice issuance) (notified via email)

Upon receiving a notice requesting payment of usage fees, customers must pay the fees in full to prevent service interruption or loss upon service expiration.

Service suspension

Ayden One will suspend services in the following cases:

• More than 7 days have passed since the invoice issuance date and the customer has not paid the fees.
• The customer violates the forms specified in section 3 of these terms.
• The customer provides incorrect information (name, phone number, etc.) in an attempt to fraudulently use or pay for services.
• Accounts showing abnormal signs such as: one person trying multiple accounts, multiple accounts verified with the same phone number, highly similar accounts.
• Other cases arising as stipulated by Ayden One.

Permanent service deletion

Ayden One will permanently delete services in the following cases:

• After 15 days from the invoice issuance date, the customer has not paid the fees.
• The customer violates the forms specified in section 3 of these terms.
• The customer provides incorrect information (name, phone number, etc.) in an attempt to fraudulently use or pay for services.
• Accounts showing abnormal signs such as: one person trying multiple accounts, multiple accounts verified with the same phone number, highly similar accounts at high frequency.
• Other cases arising as stipulated by Ayden One.

Data backup and recovery

Virtual server service packages do not include data backup services by default; therefore, customers are requested to contact Ayden One's customer support team for instructions on performing data backups directly on the server or to purchase an additional data backup service package if necessary.

Ayden One is not responsible for incidents occurring to data backups due to objective causes such as terrorism, natural disasters, fires, etc.

Backups will not be provided for accounts that have been suspended or permanently deleted for any reason, unless otherwise agreed upon in writing by both parties.

Ayden One is only responsible for full data recovery (all folders containing source code, folders containing emails, or the entire database) or providing a backup for the customer to handle themselves, rather than performing individual file recovery upon customer request.

In the event Ayden One is sued due to a customer's actions, the customer must pay all costs, including damages and court fees.

Ayden One may change, modify, supplement, or replace the content of the terms of use at any time to comply with the regulations and laws of the Socialist Republic of Vietnam. All changes take effect upon being published on the website ayden.one.